FAQ

Q: What is Trendora?
A: Trendora is an online store offering trendy clothing, stylish accessories, and the latest electronics — all in one place.

Q: Where is Trendora based?
A: We are based in Larkana, Pakistan, and proudly deliver our products worldwide.

Q: Do you have a physical store?
A: Currently, Trendora operates as an online-only store to provide affordable prices and a wide selection of products.

Q: Do you ship internationally?
A: Yes! We offer fast and reliable worldwide shipping to most countries.

Q: How can I contact Trendora?
A: You can reach us anytime via email at trendora458@gmail.com

Q: How long does delivery take?
A: Orders are processed within 2–3 business days and delivered within 5–10 business days, depending on your location.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders above $50.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email to monitor your delivery.

Q: What should I do if my package is delayed?
A: If your package is delayed, please contact us with your order number — we’ll investigate and update you right away.

Q: Do you deliver to remote areas?
A: Yes, we deliver to most regions, but delivery times may be slightly longer for remote locations.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, and Cash on Delivery (for Pakistan-based orders).

Q: Can I cancel or modify my order?
A: Yes, you can cancel or modify your order within 24 hours of purchase by contacting us directly.

Q: My payment failed — what should I do?
A: Please try a different payment method or contact your bank. If the issue continues, email us for help.

Q: What is your return policy?
A: We offer a 7-day return policy for unused and undamaged products in their original packaging.

Q: How do I request a return?
A: Email us at trendora458@gmail.com with your order number and reason for return, and we’ll guide you through the process.

Q: How long does it take to get a refund?
A: Refunds are processed within 3–7 business days after receiving and inspecting your returned item.

Q: Can I exchange an item?
A: Yes, you can exchange clothing for size or color issues, or request a replacement for faulty electronic items.

Q: Are your clothing items true to size?
A: Yes! Our clothing follows standard sizing, and we provide detailed size charts on each product page.

Q: Are Trendora’s electronics genuine?
A: Absolutely. All our electronics are 100% authentic, tested, and quality-approved before shipping.

Q: How often do you add new products?
A: We add new fashion pieces and tech gadgets every week, so visit our “New Arrivals” section often to stay updated.